Category: Artificial intelligence

SaaS Chatbot for Customer Support & Live Chat You can know their behavior, preferences, likes, dislikes, and problems. Your customers can also leave feedback in chats, which can inform you about the features they are looking for and how you can improve your software. Gartner predicts chatbot SaaS will become the primary customer service channel…

NLP Chatbot: Complete Guide & How to Build Your Own If you really want to feel safe, if the user isn’t getting the answers he or she wants, you can set up a trigger for human agent takeover. If the user isn’t sure whether or not the conversation has ended your bot might end up…